Client Reviews

Sarah Mitchell · Operations Director · Manufacturing · 3–5 years

NexaTech has been managing our IT for over three years. Their response times are incredible — we rarely wait more than 30 minutes for a callback on critical issues. The quarterly business reviews have actually helped us plan our infrastructure upgrades. Only reason I didn't give value a 5 is we had to add EDR as an add-on and it bumped our bill, but the security posture is worth it.

Rachel Kim · IT Manager · Technology · 1–2 years

We use DeskPro for Tier 1 and 2 so our internal team can focus on projects. Their average first response is under 20 minutes. The agents know our environment and don't ask the same questions every time. Onboarding was smooth — they integrated with our ticketing system in about two weeks. One minor gripe: after-hours is an add-on and we didn't realize that until we signed, but for business hours they're excellent.

David Park · Office Manager · Real Estate · 6–12 months

ClearPath's flat-rate pricing was a big draw for us — no surprise bills. Support is friendly and they've helped us get our backups and M365 in order. Response time is usually within a few hours which is fine for our size. We had one outage where it took longer to get someone on the phone; they said they were short-staffed that day. Overall we're happy for the price.

Mark Davis · COO · Professional Services · 1–2 years

Having one vendor for both our helpdesk and our Azure/infrastructure has simplified everything. StackBridge handles tickets and our cloud environment. Billing is predictable and we have a single point of contact. Their technical depth is strong — we migrated from on-prem to Azure with minimal downtime. Communication could be a bit more proactive sometimes, but when we need them they're there.

Verified Client · Verified Client · Legal · 6–12 months

We switched to BlueWave for co-managed IT when our internal person left. They're knowledgeable and our security setup is solid now. My main frustration is response time — we're often waiting 4–6 hours for non-critical tickets and sometimes a full day. For a law firm that's not ideal. We've had a few conversations with our account manager about it; they say they're hiring. Giving them time to improve.

Jennifer Walsh · VP of Operations · Healthcare · 3–5 years

ApexSupport handles our enterprise helpdesk and they've been a true partner. SLA reporting is transparent and we consistently see sub-15-minute response for P1. Their team went through our HIPAA requirements during onboarding and we've had no compliance issues. The only reason value isn't a 5 is the contract is on the higher end — but for 24/7 coverage and the quality we get, we've made peace with it.

Tom Bradley · Plant Manager · Manufacturing · 1–2 years

We have three locations and needed someone who could support all of them. Horizon does both remote and onsite — when we had a server issue at the warehouse they had a tech out the same day. Their 24/7 helpdesk has saved us more than once on night shift. Pricing is fair for the coverage we get. Would recommend to other mid-size manufacturers.

Amanda Ross · Service Delivery Manager · Technology · Less than 6 months

We're an MSP and we use Meridian for white-label after-hours. Our clients think it's us answering — same tone, same ticketing system, they follow our playbooks. We've had zero complaints since we went live. Ramp-up was quick and their team asked the right questions about our workflows. If you're an MSP looking for overflow or after-hours, these guys get it.